Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how kiss981 ("the Company", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who access and use the kiss981 online casino and sportsbook platform at kiss981.co (the "Platform").

kiss981 operates under international gaming licensing and is subject to data protection obligations imposed by its licensing authority. This Policy reflects those obligations as well as the Company's own commitment to responsible, transparent, and secure data handling practices.

This Policy should be read alongside the kiss981 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and kiss981. By creating a kiss981 account or using the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

We may update this Policy from time to time. The date of the most recent revision appears at the top of this page. We will notify registered players of material changes via the email address associated with their account.

2 Personal Data We Collect

kiss981 collects personal data through several means in the course of providing the Platform to Malaysian players. The categories of data we collect include:

2.1 Registration Data

When you create a kiss981 account, we collect: full legal name, date of birth, residential address, email address, and Malaysian mobile phone number. This information is required to establish your account and is used for identity verification, account management, and communications.

2.2 Identity Verification (KYC) Data

As required by our licensing obligations, we collect documentary evidence for Know Your Customer ("KYC") verification purposes, including: copy of Malaysian National Identity Card (MyKad) or passport, proof of address documentation, and proof of payment method ownership. KYC documentation is processed securely and retained in accordance with applicable anti-money laundering regulations.

2.3 Financial and Transaction Data

We collect records of all financial transactions conducted through your kiss981 account, including: deposit amounts, withdrawal requests, payment method details (excluding full card numbers, which are handled by third-party payment processors), and transaction timestamps. This data is required for account management, fraud prevention, and regulatory reporting.

2.4 Gaming Activity Data

We maintain records of your gaming activity on the Platform, including: bets placed, game sessions, win and loss records, and responsible gaming tool usage. This data is used for account management, dispute resolution, bonus administration, and fulfilment of our responsible gaming obligations.

2.5 Technical and Usage Data

When you access kiss981, we automatically collect certain technical information, including: IP address, device type and operating system, browser type and version, pages visited, session duration, and clickstream data. This data is used for Platform security, fraud detection, performance optimisation, and analytics.

2.6 Communications Data

We retain records of communications between you and kiss981 support, including live chat transcripts, email correspondence, and any complaints or disputes submitted. This data is used for customer service quality assurance and dispute resolution purposes.

3 How We Use Your Personal Data

kiss981 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and administering your kiss981 account, including processing deposits and withdrawals in Malaysian Ringgit (MYR).
• Identity verification: Conducting KYC verification as required under our licensing obligations to confirm your identity and age (21+ requirement).
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal conduct in connection with the Platform.
• Regulatory compliance: Meeting obligations imposed by our licensing authority, including player protection requirements, anti-money laundering ("AML") obligations, and record-keeping requirements.
• Responsible gaming: Monitoring gaming activity to identify indicators of problem gambling and providing appropriate responsible gaming interventions where necessary.
• Customer support: Responding to your queries, complaints, and requests through our 24/7 support channels.
• Platform improvement: Analysing usage data to improve the Platform experience for Malaysian players, including performance optimisation and product development.
• Marketing communications: Sending you information about kiss981 promotions, bonuses, and new features where you have consented to receive such communications. You may withdraw marketing consent at any time via your account settings.

4 Legal Basis for Processing

kiss981 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and kiss981 — including account management, payment processing, and game provision — is necessary for the provision of the Platform services.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including AML obligations, licensing requirements, and age verification mandates.
• Legitimate interests: Processing for fraud prevention, Platform security, analytics, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain optional features, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing and Disclosure

kiss981 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist in delivering the Platform, including payment processors (such as FPX gateway operators and e-wallet providers including Touch 'n Go and Boost), KYC verification service providers, cloud hosting and infrastructure providers, and customer support technology platforms. All service providers are bound by contractual data protection obligations and are permitted to use your data only for the purposes for which it was disclosed.

5.2 Regulatory and Legal Disclosure

We may disclose your personal data to our licensing authority, law enforcement agencies, anti-money laundering authorities, or other competent governmental bodies where required by law, court order, or regulatory requirement. In such cases, we will disclose only the minimum data necessary to satisfy the applicable obligation.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer that materially affects your privacy rights.

6 Cookies and Tracking Technologies

kiss981 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise returning users, maintain session state, and analyse Platform usage.

6.1 Types of Cookies Used

• Strictly necessary cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated information about how players use the Platform, enabling us to identify areas for improvement. Data collected is anonymised where possible.
• Preference cookies: Store your Platform settings and preferences to improve your experience on return visits.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect your ability to use the kiss981 Platform.

7 Data Security

kiss981 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL encryption for all data in transit between your device and kiss981 servers.
• Encryption of sensitive data at rest, including KYC documentation and financial records.
• Access controls ensuring that personal data is accessible only to authorised personnel with a documented legitimate business need.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures providing for prompt identification, containment, and notification of data breaches where required by applicable law.

Whilst kiss981 takes reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your account credentials. Please refer to Section 3.4 of the Terms & Conditions for your obligations in respect of account security.

8 Data Retention

kiss981 retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required under applicable licensing and anti-money laundering regulations:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure or the last transaction, whichever is later, as required under AML obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity records: Retained for a minimum of three (3) years from the date of the relevant gaming session or activity.
• Communications records: Customer support communications retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with the Company's data disposal procedures.

9 Your Privacy Rights

Subject to applicable law and the limitations imposed by our licensing obligations, you have the following rights in relation to the personal data kiss981 holds about you:

• Right of access: You may request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Certain data corrections may require re-verification of your identity.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our obligations to retain data under applicable law and licensing requirements.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests, including direct marketing communications.

To exercise any of these rights, contact kiss981 at [email protected]. We may require proof of identity before processing your request. We will not charge a fee for reasonable requests but may charge a reasonable fee for manifestly unfounded, excessive, or repetitive requests.

10 Children's Privacy

The kiss981 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is conducted as part of the KYC process for all new accounts.

If we become aware that personal data has been collected from a person under 21, we will promptly close the relevant account, delete or anonymise the associated personal data, and return any deposited funds through the payment method used. If you have reason to believe that a minor has registered a kiss981 account, please contact support immediately at [email protected].

11 International Data Transfers

kiss981 may transfer your personal data to servers and service providers located outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards, including contractual clauses imposing equivalent data protection obligations on the recipient.

By using the kiss981 Platform, you consent to the transfer of your personal data outside Malaysia where necessary for the purposes described in this Policy, subject to the safeguards described above.

12 Updates to This Privacy Policy

kiss981 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect your privacy rights or how we use your data — we will notify you via the email address registered to your account prior to the changes taking effect.

Non-material updates (such as clarifications or formatting changes) will be reflected on this page with an updated revision date. We recommend reviewing this Policy periodically. Continued use of the kiss981 Platform following notification of an update constitutes acceptance of the revised Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kiss981 handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the kiss981 Platform. Average response time 3–5 minutes.

We aim to respond to all privacy-related enquiries within 5 business days. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority or the dispute resolution body designated by kiss981's licensing authority.